Lukki Casino provides support through email, live support, and its help centre. The official support page lists [email protected] as the contact email and states that support is available 24/7.
For New Zealand players, it is better to use written support for payment, KYC, bonus, or withdrawal questions. Keep copies of replies, especially if the issue involves NZD deposits, account verification, or a pending cashout.
Official Lukki Casino contact details
- Email: [email protected]
- Live support: available through the Lukki Casino website
- FAQ / Help Centre: available on the official site
- Support hours: 24/7
- Company: Just Entertainment B.V.
- Registered address: Scharlooweg 39, Willemstad, Curaçao
- Company registration number: 160603
- Licence: Curaçao Gaming Authority, licence no. OGL/2024/164/0246
- Terms and Conditions last update: 06.12.2023, version 2.3
- Bonus Terms last update: 24.07.2024
Important note for New Zealand users
Lukki Casino operates under an offshore Curaçao licence, not under direct control of the New Zealand Department of Internal Affairs. New Zealand’s Gambling Act 2003 prohibits remote interactive gambling in New Zealand, while gambling conducted overseas is treated separately, except for racing and sports betting.
Anyone who feels gambling is becoming difficult to control can contact the Problem Gambling Foundation NZ at www.pgf.nz or call the national Gambling Helpline on 0800 654 655.
