Lukki Casino is operated by Just Entertainment B.V., registered at Scharlooweg 39, Willemstad, Curaçao. The site is licensed by the Curaçao Gaming Authority under licence number OGL/2024/164/0246. Its Privacy Policy was last updated on 06.12.2023.
For New Zealand players, this matters because Lukki Casino operates under an offshore licence. It is not controlled by the New Zealand Department of Internal Affairs, and online gambling in New Zealand remains regulated under the Gambling Act 2003.
What personal data Lukki Casino collects
Lukki Casino may collect registration details such as name, email address, date of birth, physical address, phone number, ID or passport number, and account login information. It may also collect financial and account data, including deposits, withdrawals, payment card details, bank account details, transaction history, winnings, and account balance records.
The casino also processes gambling activity data. This can include games played, bets placed, wins, losses, wager history, game preferences, IP address, device data, geolocation data, and communication with customer support or live chat.
How the data is used
Lukki Casino uses personal data to create and manage accounts, verify age and identity, process deposits and withdrawals, provide casino services, monitor gameplay, handle support requests, and meet anti-money laundering and responsible gambling obligations.
Data can also be used for fraud prevention, platform security, technical improvements, analytics, and marketing messages where the player has given consent. New Zealand users should be careful when opting into promotional emails, especially if they want to reduce gambling exposure.
Sharing data with third parties
Lukki Casino may share player data with payment processors, game providers, customer support providers, technical service providers, fraud prevention agencies, credit reference or verification services, regulators, authorities, and business partners where required.
Some data may be transferred internationally. This is common for offshore casino platforms, but New Zealand players should understand that their information may be processed outside New Zealand.
Player rights and privacy requests
Players may request access to their personal data, correction of inaccurate details, deletion where legally possible, objection to certain processing, data portability, and withdrawal of consent for marketing or cookie-based processing.
Privacy-related requests can be sent to: [email protected]. General support can be contacted at [email protected] or through live chat on the Lukki Casino website.
Cookies and tracking
Lukki Casino uses cookies and similar tracking tools to keep the site working, monitor performance, improve user experience, and provide personalised content. Some cookies are necessary for the site to function. Others may require consent.
Players can manage cookie settings through their browser. Anyone in New Zealand who feels gambling is becoming hard to control can contact Problem Gambling Foundation NZ or call the national gambling helpline on 0800 654 655.
